We process your claim Fast

The whole point of having insurance is so that you have peace of mind should you suffer a loss.

Abacus has recruited a team of dedicated specialists who can take care of you and provide assistance wherever you are in the world.

• Military Kit, Contents and Possessions: +44 (0)845 230 1260
  
  
• Holiday Cancellation:+44 (0)870 850 7156
  
  
• Emergency Medical: +44 (0)845 601 7944
  
  
• Personal Accident call Hazel: +44 (0)845 257 1515
  
  
• Life and Critical Illness call Josephine:+44 (0)845 257 1515
  

Claims do not always go as we would like and Abacus handles over 7,000 claims each year so it’s bound to go wrong sometimes. But we’re people that will spend time to resolve any issues and make sure of the right result.

Lots of you have written in to thank us for ‘caring’ but the sad fact is that bad experiences are what we all hear about and it’s usually because of a misunderstanding.

A recent letter stated:

“The claim required delicate handling and we are indebted to Abacus for their assistance in resolving this matter in a manner that displayed a deep understanding of how the military operates”.

And we received the following:

“Your efficient, professional and sympathetic approach has restored my faith in humankind. Charlotte has been an absolute gem she has dealt with every query and processed my claim promptly”

And when we can’t resolve our differences an independent ombudsman can be contacted on:

• Financial Ombudsman Service (FOS)
  +44 (0) 845 080 1800

You also have the protection of:

• Financial Services Compensation Scheme (FSCS)
  +44(0) 20 7892 7300        

Our regulator is:

• Financial Services Authority (FSA)
  +44 (0) 845 606 1234